|

|
|
Cybertelecom
Federal Internet Law & Policy
An Educational Project
|
|
VoIP: 911 |
Laws
- The Wireless Public Safety Act of 1999.
- The ENHANCE 911 Act of 2004
- 47 CFR §§ 9.1-9.3
Legislation
State 911 Suits
- Connecticut:
Attorney
General, DCP Sue Broadband Phone Company For Misrepresenting Its 9-1-1
Emergency Capabilities May 3, 2005
- Michigan: Cox
Takes Action Against Vonage to Protect Internet Phone Customers
April 29, 2005
- Texas: Attorney
General Abbott Takes Legal Action To Protect Internet Phone Customers,
Attorney General 3/22/2005
- Texas
Attorney General Resolves Lawsuit With Vonage, KCBD 1/3/2007
- Vonage
Settles Investigation Of 911 Services, North Country Gazette
1/3/2007
- "Joyce John, who joined
Attorney General Abbott today in his announcement, attempted in vain to
reach 9-1-1 dispatchers in February as would-be burglars fired shots
through her home and threatened her parents at gunpoint, eventually
wounding them. When John hurriedly placed the call from an upstairs
room, a voice recording informed her that no emergency access was
available from that line. The burglars fled the scene before causing
more harm, and the victims survived their injuries. The lawsuit, filed
under the Texas Deceptive Trade Practices Act, requests injunctive
measures to stop Vonage Holdings
Corp. – a broadband phone company based in New Jersey – from
misrepresenting the type of emergency telephone service it offers, and
the fact that the “911 dialing” feature is not automatically included
when a customer signs up for telephone service. The suit seeks $20,000
per violation. "
- Texas
AG Petition (Complaint)
- Texas Consumer Alert
- 911voip.org
" 911VoIP.org was formed by
four Texas 9-1-1 agencies who recognized the importance of educating
the public on the potential limitations of VoIP when making calls to
9-1-1."
- Texas
Sues Vonage After Crime Victim Unable to Call 911, Washington Post
March 23, 2005
- Emergency
networks warn consumers about Internet phones, Standard Times March
15, 2005
- Net
Based 911 Fights Puts Lives online USA Today Feb. 28, 2005
Federal Activity
- Hearings
- Hatfield Studies
- 2006 Hatfield 911 Study (terminated)
- Voice over Internet Protocol (VoIP) and the Future of 9-1-1 Services, Senate Commerce Committee (April 10, 2007) (addressing FCC termination of Hatfield report, indicating that Senate may come up with funds to complete study - news reports indicate that Hatfield had almost completed the study and it would have only cost ~$1000 for him to complete the report).
- House Energy and Commerce Committee's Subcommittee on Telecom and the Internet, FCC Oversight Hearing (Mar 14, 2007) (Ch Martin's decision to terminate Dale Hatfields report was criticized)
- Doyle Questions FCC Failure to Address e911 Deficiency, Rep Mike Doyle (Mar 14, 2007) (In 2004, the FCC asked Mr. Dale Hatfield, a respected expert in the field, to study the issue and report his findings to the Commission. Mr. Hatfield presented his tentative results to FCC staff on May 10, 2006. A few days later, he was contacted by Chairman Martin's personal wireless policy advisor and told to halt the study and turn in his hours for payment and premature termination of his contract).
- House grills FCC chairman over Hatfield dismissal, FierceWireless (Mar 19, 2007)
- FCC Cut Study Finding 911 Flaws, USAToday (March 2007) (Hatfield's report says the public never heard about his concerns because the FCC decided to terminate the study a few days later. His report, details of which were presented to FCC staff, was never finished or released.)
- A Report on Technical and Operational Issues Impacting The Provision of Wireless Enhanced 911 Services Prepared for the Federal Communications Commission By Dale N. Hatfield Telecommunications Consultant PDF
- "The purpose of this report is to convey the results of an independent inquiry into the technical and operational issues affecting the deployment of wireless Enhanced 911 (“E911”) services in the United States. The inquiry was carried out by the author on behalf of the Federal Communications Commission (“Commission”) over a six month period beginning on April 15, 2002."
- Papers
- FCC
Announces Agenda For March 18, 2004 Solutions Summit on 911/E911 Issues
Associated With Internet-based Communications Services., FCC
3/11/2004
- NENA
VoIP/Packet Committee
- Nortel
Networks Submits VoIP E9-1-1 Proposal to Industry Group, Nortel
4/2/2004
- REMARKS
OF JONATHAN S. ADELSTEIN, COMMISSIONER, FEDERAL COMMUNICATIONS
COMMISSION, SOLUTIONS SUMMIT: 911/E911 ISSUES ASSOCIATED WITH
INTERNET-BASED COMMUNICATIONS SERVICES, FEDERAL COMMUNICATIONS
COMMISSION, WASHINGTON, DC, MARCH 18, 2004. CMMR, FCC 3/23/2004
- Powell:
VoIP needs 911, USA Today 2/24/2004
- Board
worries that Internet telephones clash with 911 systems, DSL
Reports 2/24/2004
Papers
- Henning Schulzrinne and
Knarig Arabshian, Providing
Emergency Services in Internet Telephony, n.d
- i112 - Emergency Calls on the Internet, Austrian
Regulatory Authority Oct. 2005 PDF
Slides
- Security
Threats and Requirements for Emergency Calling, ECRIT 7/26/2005
- Emergency
Call Information in the Domain Name System, ECRIT 7/26/2005
- Requirements
for Emergency Context Resolution with Internet Technologies, ECRIT
7/26/2005
- Session
Initiation Protocol Location Conveyance, ECRIT 7/26/2005
- An
IRIS Schema for Emergency Service Contact URIs, ECRIT 7/26/2005
- VON Coalition, Answering
the Call for 911 Emergency Services in an Internet World (Jan.
2005)
- p. 8: With traditional E-9-1-1 service, a
caller’s location information is retrieved from the ALI Database.
However, with nomadic VoIP service, the street address is not available
in the ALI Database. The NENA Migratory Team has agreed that I2
solutions will either add Location Information Server functions to the
network, or alternately provide a geodetic location address to validate
the location of the customer and forward legitimate ALI for a nomadic
user.
- Presentation IETF 60: A Document Format for
Expressing Privacy Preferences for Location Information PPT
- Raymond Gass, IP
Telephony Support for Emergency Calling Service TIA
TSB-146-A bulletin July 2004
- Intrado VoIP Public Policy Position Paper
- Henning, Schulzrinne, I2 and I3 - a status summary,
April 2004 PPT
- NENA Tampa 911 Carleton Smith Senior Systems Engineer
Overview PDF
slides
- Prof. Henning Schulzrinne, 911
services: wireline, wireless and VoIP FCC Solution Summit March
2004
Links
- Federal Government
- Canadian Government
- NG911 "This
project will provide a demonstration to show that the ability for an IP
telephone to accurately report its location is feasible and that it is
also the only viable method of providing this critical information"
- Dispatch Monthly VoIP & 911
- IETF For
more detailed information see Notes :: Geolocation :: IETF
- Emergency
Context Resolution with Internet Technologies ECRIT ietf-ecrit.org
- Location-to-URL
Mapping Protocol (LUMP), ECRIT 6/29/2005
- "The group will show how the availability of
location data and call routing information at different steps in
session setup would enable communication between a user and a relevant
emergency response center. Though the term "call routing" is used in
this document, it should be understood that some of the mechanisms
which will be described might be used to enable other types of media
streams. Video and text messaging, for example, might be used to
request emergency services."
- Internet Draft Requirements
for Emergency Context Resolution with Internet Technologies May 5,
2005
- IETF GeoPriv
Working Group
- "As more and more resources become available
on the Internet, some applications need to acquire geographic location
information about certain resources or entities. These applications
include navigation, emergency services, management of equipment in the
field, and other location-based services.... The primary task of this
working group will be to assess the the authorization, integrity and
privacy requirements that must be met in order to transfer such
information, or authorize the release or
representation of such information through an agent. ... This WG won't
develop technology to support any particular regulatory requirement
[e.g. E.911] but will provide a
framework that might be used for private/secure definition of such
technologies by other bodies.
- RFC 1876, Davis, C., Vixie, P.,
Goodwin, and T. Dickinson, "A Means for Expressing
Location Information in the Domain Name System", January 1996 (DNS
LOC)
- Internet
Emergency Preparedness
- "the working group will devlop a
Requirements for Internet Emergency Preparedness in the Internet RFC
which will detail the specific functions and technologies needed to
provide support for Emergency Preparedness systems in the Internet. The
working group may also develop a Framework for Supporting Internet
Emergency Preparedness in IP Telephony RFC if it is determined that IP
telephony requires special treatment above what would be in the
requirements document. "
- NENA VoIP
911
- Intrado
- ETSI
- Columbia
- Service Providers
Issues
- Location Information
- Access to PSAP
- Cost Recovery
- Marketing Representations
- Consumer Expectations
- Universal Number (ie address) for all applications
- IP Enabled PSAP
- Soft: Portable and distributed
- Interact with multiple applications
- Video for someone using sign language or to
gain more info from the scene
- Biometric data
Timeline
- 2003 First VoIP 911 Product
- 1997 First Mobile E911 call
- 1972 First E911 System
- Feb. 16, 1968 First 911 call completed
- 1968 Bell Labs invests 911
Terms
- Basic 911: 911 calls to PSAP. No caller location info
- E911: 911
- forward to appropriate PSAP through use of
selective router
- ANI & ALI
- VoIP
- I1: Basic 911 to PSAP
- I2: E911
- I3: E911 over IP
News & Blogs
- 911 tragedy in Calgary reveals perils of VoIP, Globe and Mail 5/6/2008
- Calgarians rally around family that lost toddler after 911 mix-up, Globe and Mail 5/6/2008
- VoIP Blamed in Death of Canadian Child - Biggest VoIP fears have been realized, dslreports 5/6/2008
- VoIP Safety Increases with Passing of E911 Law - FCC no longer needs to check in with Congress to make similar changes, dslreports 3/3/2008
- VoIP and 911: Emergencies Lost in the Fog, Ecommerce Times 8/15/2007
- Metro East 911 Operator Helps Woman Nearly 7,000 Miles Away, KSDK 3/30/2007
- FCC cut study finding 911 flaws, USA Today 3/14/2007
- This
is 911. Please upload your video, CNET 1/19/2007
- Vonage 911 Call
Goes to Wrong County, WBAY 1/3/2007
- E911
plans fail to impress, Net Insider 4/24/2006
- Nearly 80
Percent of Vonage US Subscribers Now Have E911, TMCNet 4/18/2006
- Vonage
Equips Over 40 New Counties with VoIP E911, TMCNet 2/28/2006
- Tech
Company Makes Strides For First Responders And Callers .., all
headline news 2/28/2006
- 911
dials IP technology, CNET 1/13/2006
- Deadline
Passes for Internet Phone Service, Wash Post 11/29/2005
- The
new regulatory capture, Susan Crawford 11/18/2005
- FCC Launches
VoIP911 Website, Gov Tech 11/15/2005
- Regulatory
thuggery, Susan Crawford 11/15/2005
- FCC
Rules on VoIP Providers Not Compliant with e911 Nov. 28, TMCNet
11/8/2005
- FCC:
No VoIP Service Cuts, Red Herring 11/8/2005
- FCC
drops E911 cutoff date, CNET 11/8/2005
- US FCC
says no cutoff for Internet phone customers, Express India 11/8/2005
- FCC
Relents on e911-Related VoIP Service Cut-Offs, IP Democracy
11/8/2005
- Senate Puts FCC
on Hold, Red Herring 11/4/2005
- Suit Filed To
Stay FCC 911 Order, Telecomweb 11/4/2005
- Congress,
VoIPs Move to Delay E911, Internet news 11/4/2005
- Alternate Senate
bill eases up on Nomadic VoIP, ZDNet 10/28/2005
- Emergency
Call Information in the Domain Name System, ECRIT 10/28/2005
- Emergency
Services URI for the Session Initiation Protocol, ECRIT 10/28/2005
- An
IRIS Schema for Emergency Service Contact URIs, ECRIT 10/28/2005
- Emergency
Context Routing of Internet Technologies - Architecture Considerations,
ECRIT 10/28/2005
- Location-to-URL
Mapping Protocol (LUMP), ECRIT 10/28/2005
- Nuvio
Files Request for Stay of FCC VoIP - E911 Order, Nuvio 10/24/2005
- VoIP,
Inc. Launches Private Network VoIP 911 Service, Americas Network
10/14/2005
- AT&T
solves VoIP's 911 issue, USA Today 10/11/2005
- Sprint
Nextel seeks more time to find 911 callers, Wash Post 9/30/2005
- Fall
VON 2005 Day 3 - Emergency Services, VoIP and ENUM 9/20/2005
- New
Service Lets Wireless VoIP Providers Offer E911 Emergency Calls,
AdvancedIPpipeline 9/19/2005
- VoIP,
Inc. Launches Private Network VoIP 911 Service, Americas Network
9/12/2005
- FCC
includes location-tracking in VoIP plan, addict3d 8/19/2005
- Proposed E911
Rules Threaten Privacy, Innovation, CDT 8/19/2005
- Early
Adopters, Late Acknowledgers, Internet news 8/19/2005
- IP
E911: Better Plan Than FCC's?, Internet news 8/19/2005
- Is the FCC's
VoIP Proposal Violating Your Privacy?, Mobilemag 8/19/2005
- NENA
requests routing administrator for E-911, RCR 8/19/2005
- Why
E911 acknowledgement PITA factor will help Skype and other, ZDNet
8/19/2005
- FCC
Extends VoIP E911 Deadline, Americas Network 8/30/2005
- AT&T
Selects Intrado for VoIP E911 Support, Americas Network 7/29/2005
- FCC
Creates VoIP E911 Task Force, Americas Network 7/29/2005
- Vonage
Selects TCS for VoIP E9-1-1 Service, Americas Network 7/22/2005
- myPhonecompany
Offers Enhanced 911 Services to VoIP Customers, Americas Network
7/19/2005
- Annapolis
firm and Vonage seek to connect VoIP with 911, Baltimore Sun
7/19/2005
- Carriers
Seek U.S. Mobile e911 Deadline Suspension, eweek 7/5/2005
- Level
3 Joins National Emergency Number Association, Americas Network
6/29/2005
- The
Jurisdictional Swamp, Susan Crawford 6/15/2005
- The
FCC's 911-4-VoIP Order, Revisited, AdvancedIPpipeline 6/14/2005
- Commfidential,
Americas Network 6/14/2005
- Complexity
and E911, Susan Crawford 6/14/2005
- ICANN
bosses slam Net-phone regulation, CNET 4/19/2005
- Verizon
service to offer VoIP-like features, NWFusion 4/19/2005
- The 120 Days of
the FCC, VoIP and ENUM 6/7/2005
- My first 2c
worth on the FCC 911 proposed rulemaking, VoIP and ENUM 6/7/2005
- Access to
Emergency Services - problem solved?, VoIP and ENUM 6/3/2005
- NG911 Project
Update, VoIP and ENUM 6/3/2005
- Skype:
We're Not Responsible For 911 Services, AdvancedIPpipeline 6/3/2005
- E911
Ruling Uncovers Questions over VOIP's Classification, eweek
5/21/2005
- Congress
Pushes 911 Mandate On VoIP, Americas Network 5/21/2005
- FCC
Orders VoIP to Clean Up Its 911 Act, Americas Network 5/21/2005
- U.S.
imposes 911 service deadline, Globe and Mail 5/21/2005
- Net
phone 911 mandate may hit nomads hardest, CNET 5/21/2005
- The FCC,
Episode III and Jeff Pulver, VoIP and ENUM 5/21/2005
- Commission
Requires Interconnected VoIP Providers to Provide Enhanced 911 Service.,
FCC 5/21/2005
- Verizon
To Offer 911 Connectivity to VoIP Providers, Americas Network
5/17/2005
- Packet8
E911 'Real' Emergency Service Available in Over 2,000 Rate Centers,
Americas Network 5/17/2005
- Sources:
FCC Will Force VOIP E911, Light Reading 5/17/2005
- 911
still can't pinpoint cell phone caller's location, Town Talk
5/17/2005
- E911/VoIP:
Death of the Broadband Parasite in the USA?:, Pulver 5/17/2005
- VoIP Regulation?,
VoIP and ENUM 5/17/2005
- An
IRIS Schema for Emergency Service Contact URIs, ECRIT 5/17/2005
- Canada
regulation-free for VoIP startups, CNET 5/13/2005
- Vonage
To Make 911 An 'Opt-Out' Option, InternetWeek 5/13/2005
- Net-based
telephones may lack 911 Callers must 'opt in' for emergency access,
BangorDailyNews 5/10/2005
- Deadly
delay on Vonage 911?, CNET 5/10/2005
- Vonage®
Contracts With Verizon For Nomadic Voip E9-1-1 Service, Vonage
5/6/2005
- Attorney
General, DCP Sue Broadband Phone Company For Misrepresenting Its 9-1-1
Emergency Capabilities, Conn 5/6/2005
- Qwest
Statement on the FCC's Pending VoIP 911 Decision, TMC 5/6/2005
- 911
help may be on way for VoIP users, USAToday 5/6/2005
- BellSouth
gives VoIP operators some 911 help, CNET 5/6/2005
- VoIP E911
problem solved End of September by definition, VoIP and ENUM
5/6/2005
- Sources:
FCC Boss Proposes 911 for Internet Phones, eweek 5/6/2005
- Verizon
To Provide Emergency 911 Services For Vonage Customers, Internet
Week 5/6/2005
- New FCC
Chair Wants to Set 911 Requirement for VoIP, Security Sales 5/3/2005
- State
to Target Vonage 911 Services, Internetnews 5/3/2005
- Verizon
Dials Up 911 VoIP Solution, InternetWeek 4/27/2005
- Biggest
Bell to hand 911 access to VoIP operators, CNET 4/27/2005
- FCC
Chief Wants 911 Service for Internet Phones, Reuters 4/27/2005
- Qwest
gives Vonage the 911, CNET 4/22/2005
- VoIP
callers lack 911 access, Telegraph 4/19/2005
- Gov
wants 911 service for customers who use Internet phone providers,
Sun Times 4/11/2005
- States
gang up on Vonage, CNET 4/11/2005
- Attorney
General Warns Consumers of Voice Over The Internet Technology
Limitations, Michigan 4/8/2005
- CRTC demands
VoIP providers offer 911 services, Pulver 4/5/2005
- SBC-Vonage
911 fight may go to Congress, Houston 4/1/2005
- SBC Nixes
Notion of Vonage E-911 Trial, Ecom times 4/1/2005
- Vonage may route
911 call to Congress, FCC, CNET 4/1/2005
- Texas sues Vonage
over 911 service, Standard 3/25/2005
- Vonage
under fire over VoIP marketing, Globe and Mail 3/22/2005
- Texas
sues Vonage over 911 problem, CNET 3/22/2005
- Attorney
General files suit against Internet phone company, Bizjournals
3/22/2005
- Volo
expands 911 VoIP service, Bizjournals 3/22/2005
- Texas
Attorney General Abbott Takes Legal Action To Protect Internet Phone
Customers, Attorney General 3/22/2005
- Man
sentenced for WebTV (911) virus, Bizjournals 3/18/2005
- VoIP
Poses Problems for Emergency Call Systems, CRM 3/9/2005
- Harris
County wants internet phones to have enhanced 911ABC13 March 15
- 911
officials skittish about Internet phones, Daily News 3/4/2005
- Solutions
Sought for VOIP 911, eweek 1/18/2005
- 911
VON Coalition White Paper, VON 1/14/2005
- 911
spreads over IP, fcw 12/3/2004
- Groups
urge 911 improvements, FCW 11/19/2004
- This Is
an Emergency 911 is a joke for VoIP
customers. Slate Sept 2004
- Net
phone company's answer to 911, CNET 6/1/2004
- Is
VoIP Ready for Emergencies?, BWO 5/20/2004
- VoIP Players to
Tackle 911, Internet News 3/18/2004
- Internet
Phones, 911 Systems Could Clash, Mercury 2/18/2004
- Telecom
changes imperil 911 response, Mercury 1/5/2004
- Public
Safety and Internet Leaders Connect on 911, PRNewswire 12/2/200
- Net Insights: VoIP Trial By Fire, Network Magazine April
2002 (discussing role of VoIP during 911)
|
|